Purpose: Being able to send reminders to your work address via SMS Or email is incredibly important in connecting and staying in touch with your customers. This setting allows you to remind them your engineer is coming and they should be available. You can set timeframes to send out the communication as well.
Tagging is available for use as well, and we highly recommend using tagging throughout the modules to create communications that will help your customers and you in reduction of overhead and wasted time spent communicating back and forth. To understand how tags work, and which tags do which, please refer to this article: https://kb.commusoft.co.uk/hc/en-gb/articles/4406171191185
Text Formatting: This module allows you to format your text, including sizing of fonts, types of fonts, indentations, alignments, bullets, and numbering.
Please note: SMS texts only allow for 160 characters. Going over 160 characters will incur an additional usage of credits.
- Go to system settings > job address reminder.
- There are multiple options for sending out communications here. You can choose to send via email or SMS. You may use tagging throughout the subject, body, and SMS setting. You may use tagging throughout.
- There is an option to set the timeframe of when this communication will send out. You can choose between 24 and 48 hours, or the night before or the day of the job.