You can customise the free of charge reasons in the drop-down. This is useful if you want to extend the default list of reasons.
You can edit details on the mobile application. When you edit this information it will automatically change this information for all users (including web users).
Adding a free of charge reason
Click the menu icon (3 horizontal lines) in the top left corner.
This will open the menu. Scroll down to your system settings.
Open your system settings page, from here click 'Free of Charge Reasons'.
Click the plus icon in the top right corner.
Click into the dialogue field and type in your new free of charge reason. Click the tick in the top right corner in order to save this reason.
Editing a free of charge reason
Click on the free of charge reason you want to edit.
Click the pencil (edit) icon in the top right corner. Type in your changes and click the tick in the top right corner to save.
Deleting a free of charge reason
Click on the free of charge reason you want to delete.
Click the pencil (edit) icon in the top right.
Then click the bin icon in the top right.
Click 'YES' to confirm you wish to remove this reason.