Shifts - Add, Configure and Assign

Watch a quick video showing you how to use shifts, and scroll down for more information

 

Additional information

Why would I need to use this?
Got an engineer that only works mornings or afternoons, only works 4 days a week, or always works weekends? No problem, shifts are fully customisable! You can even set up overtime hours and rates for your engineers.

Commusoft shifts are smart too - you won't be able to add jobs for staff if it's outside of their shift hours. Plus, if you're adding a job in an overtime slot, we'll let you know and double check before you book it. This is really helpful when dealing with large numbers of engineers or a regularly changing team, as office staff can easily track the different shift schedules.

What happens if I add an event in the grey area?
The system will not allow you to add it

What happens if I add an event in the white/yellow area but it overlaps into the grey area?
The system will not allow you to add it

What happens if I add an event in the white area and it overlaps into the yellow area?
The job cost will be calculated on both the costings

How is the overtime cost value calculated?
Please note, that this number is a percentage (%) to be added to the engineer's standard rate. For example, if the overtime rate is 'time and a half' (i.e. 150%), you should type '50' into the box. You'll need to make sure you have the 'cost rate' set up for each user (if you don't already), otherwise the overtime rate won't have a figure to base itself on. This is accessible from Company settings > User > Business details.

I don't see this in my Commusoft..
This is probably due to your subscription to us. This feature is available on the automation plan and above. If you'd like to use this, please contact Commusoft sales

 

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