Please ensure the following is completed:
- Contact must be set to preference SMS
Go to the property > contacts tab > click on the contact related to the job > then ensure that sms is ticked in communication preference
- Tracker must be transmitting
- Tag must be in template
You can check this by going into system settings > click on job mobile engineer sms > and ensure that the portal tag is added.
- The tag must have a space before it. If there is no space before the tag, it will not show