Watch a quick video showing you how to use service window tags, and scroll down for more information
Why is this useful?
You can change how your diary times show when you send communications to the customer.
For example, if your service window is between 8-11am and you type 'Morning' here, you can then select a slot at 9-10am and it will appear as 9-10am in the diary and engineer communications. However, when sent to the customer as an email/sms they will see the diary event information as 'Morning'. Select whether you want AM/PM and all day events to be taken into account when they are added into the diary.
Where do I set this up?
You can set this up within system settings > service windows. Use this article to help you: Add service windows