Usage tips for web

This article will give you the best usage tips for Commusoft on the web. Your device must also meet our minimum spec: Minimum requirements


  1. Recommended browser
    Although you can use Commusoft with any of your preferred browsers, we always recommend using Google Chrome for an optimal user experience. We also encourage disabling your pop-up blocker (Click here to see how) and disabling any browser plugins and extensions (In the top right, click the Menu > More tools > Extensions)

  2. Tabs
    Instead of navigating the entirety of Commusoft in one window we advise opening the different parts of the system you use most (For example, Customers, Diary, Reporting) and opening each page in a separate tab to be able to move quickly and easily through the system.

    You can also Pin your tabs by right clicking the tab and selecting the pinned tab option. This will automatically open everything in the pinned order whenever you open the browser.

  3. Breadcrumbs
    A breadcrumb is a navigation scheme that reveals a user's location in a website or Web application. Commusoft’s breadcrumb trail appears in the top left of the screen as shown here:


    Using this trail instead of your browser’s Back or Forward button will allow you to more seamlessly navigate Commusoft and refresh your browser much less often.

  4. Troubleshooting
    If you are ever having issues on the web there are a few quick troubleshooting steps you can take before contacting support.
    - First and foremost, always clear your cache and refresh your browser using the guide listed above
    - Open Commusoft in another browser to see if the issue persists
    - Open Commusoft in an incognito window

  5. Contact support
    If you ever have any questions or issues please don’t hesitate to contact our support team through the Need help icon in Commusoft for access to our Knowledge Base or by email at To allow us to assist you as quickly as possible please include as much relevant information as possible in your email. This can include a clear subject line, any relevant account, invoice or certificate numbers and if possible screenshots of where in the system and precisely what you are inquiring about. You can find instructions on taking screenshots on the web application here:

    Windows: (KB article)
    Mac: (KB Article)
  6. Helpful tips
    There are areas of the system which you can personalise, such as the date/time layout in an email message for diary events. Take a look at this guide to see how: Personalised date/time formats
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