Please read the overview article before completing these steps: FreeAgent: Overview
If you've been using Commusoft and FreeAgent independently then you will have the same customers/suppliers in both systems. The problem is that there is no link between these customer/supplier records and therefore when importing data from Commusoft to FreeAgent, Commusoft will create a new customer/supplier record in FreeAgent. This duplication isn't ideal.
To avoid this you need to 'tell Commusoft' that the customer/supplier already exists in FreeAgent. To do this you need to get the customer/supplier ID number from FreeAgent and tell Commusoft to associate the customer/supplier with this number.
Get customer/supplier ID
To link existing customers/suppliers from FreeAgent to customers/suppliers in Commusoft, you will first need the ID of the customer/supplier in FreeAgent.
Click on the customer/supplier from your customer/supplier list
The customer/supplier ID is displayed in the URL. Copy this (highlight the numbers and letters at the end of the url > right click > Copy), as this number will be used to link the customer/supplier between Commusoft and FreeAgent.
- Next login to Commusoft and click the settings icon in the top right corner and click Company settings
- Then click Accounting interfaces
- Then you will see your accounting integration dashboard. Click Quick links then Link customers and suppliers
- You will see a page with all of your customers/suppliers on. Paste (right click in the box > paste) the code into the Accounting reference column
- Repeat for all customers/suppliers
Go back to: FreeAgent: Overview