QuickBooks online error: Mark a record as do not send

If you run across this error when using QuickBooks, follow the steps below before contacting Commusoft or QuickBooks support and see if it helps rectify the issue:

  1. Go to Commusoft.
  2. Go to your company settings and open the 'Accounting interface' section.
  3. You will see the accounting interface dashboard. Click 'View' in the section where the record will be.
  4. Navigate using the tabs across the top of the page.
  5. Select the record, click 'Mark as do not send' in the top right of this page.