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QuickBooks desktop error: Payment has been rejected because it cannot find the related invoice

If you receive an error message telling you that a payment has failed, it may be because the invoice has been deleted in QuickBooks.

Please check that the invoice is definitely not in QuickBooks.

Following this:

  1. Go to Commusoft, open your company settings and click into the Accounting interface' section.

  2. You will see the accounting interface dashboard. Click 'View' in the failed section.

  3. Click on the 'Invoices' tab.

  4. Select the failed record, click 'Re-send records' in the top right of this page.

  5. You will need to manually adjust Quickbooks accordingly.