QuickBooks desktop error: Cannot pay more than the amount due

If you have been told that you cannot pay more than the amount due it could be for one of two reasons.

  1. The payment has been entered manually. Check if the payment has been added manually. If so, and the record is correct, you can ignore the error message.
  2. You have entered a payment more than the invoice amount in Commusoft. To rectify this, open the relevant job. Click on the payment method and you will be able to edit this payment to a valid number. Click 'Save'.

You will then need to resend these failed records. Click here to see how to do this.