What do the CSV import statuses mean?

When an import is complete you will receive a notification. These may take some time due to the amount of data you are importing.

Failed import notification

If the import fails, you will receive a notification similar to this:

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  • Make sure you read the notification information carefully.
  • You will see a section labelled 'Attached files'. There is an excel document attached to this notification which will inform you of why this import failed.
  • You will need to read this and complete the necessary actions and re-import the failed records.

Successful import notification

If the import is successful, you will receive a notification similar to this:

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Read the information provided carefully. You do not need to take any other actions if the import was successful.