Xero error: Payment has been rejected because it cannot find the related invoice

If you receive an error message telling you that a payment has failed, it may be because the invoice has been deleted in Xero

Please check that the invoice is definitely not in Xero.


  1. Go to Commusoft

  2. Click Settings > Company Settings > Accounting interface 

  3. You will see the accounting interface dashboard. Click View in the failed section

  4. Click on the Invoices tab

  5. Select the failed record, click Re-send records in the top right of this page

  6. You will need to manually adjust Xero accordingly
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