If you receive an error message telling you that a payment has failed, it may be because the invoice has been deleted in Xero
Please check that the invoice is definitely not in Xero.
- Go to Commusoft
- Click Settings > Company Settings > Accounting interface
- You will see the accounting interface dashboard. Click View in the failed section
- Click on the Invoices tab
- Select the failed record, click Re-send records in the top right of this page
- You will need to manually adjust Xero accordingly