If you receive an error message telling you that a payment has failed, it may be because the invoice has been deleted in Xero

Please check that the invoice is definitely not in Xero.

Then:

1. Go to Commusoft
   
   
2. Click Settings > Company Settings > Accounting interface 
   
   
3. You will see the accounting interface dashboard. Click View in the failed section
   
   
4. Click on the Invoices tab
   
   
5. Select the failed record, click Re-send records in the top right of this page
   
   
6. You will need to manually adjust Xero accordingly