The reason this invoice has failed to send because it has probably been entered manually in Xero and already has a credit note or payment assigned to it.
First, go into Xero and find the invoice. Ensure that it exists correctly. If it does, follow these steps:
- Go to Commusoft.
- Go to your company settings and open the 'Accounting interface' section.
- You will see the accounting interface dashboard. Click 'View' in the failed section.
- Click on the 'Invoices' tab.
- Select the failed record, click 'Mark as do not send' in the top right of this page.
If the invoice doesn't exist correctly in Xero:
- Go to Commusoft.
- Go to your company settings and open the 'Accounting interface' section.
- You will see the accounting interface dashboard. Click 'View' in the failed section.
- Click on the 'Invoices' tab.
- Select the failed record, click 'Re-send records' in the top right of this page.
You will need to go and resend any payments and credit notes associated with this invoice, you can do this using the tabs across the top of the page and repeating step 5.