Xero error: The invoice related to this payment has been paid

If you receive an error message telling you that a payment has failed as it has already been paid in your accounting package follow the steps below:

First, go into Xero and find the invoice. Ensure that the payment exists correctly. If it does, follow these steps:

1. Go to Commusoft.
   
2. Go to your company settings and open the 'Accounting interface' section.
   
3. You will see the accounting interface dashboard. Click 'View' in the failed section.
   
4. Click on the 'Payments' tab.
   
5. Select the failed record, click 'Mark as do not send' in the top right of this page
   

If the payment doesn't exist correctly in Xero:

1. Go to Commusoft.
   
2. Go to your company settings and open the 'Accounting interface' section.
   
3. You will see the accounting interface dashboard. Click 'View' in the failed section.
   
4. Click on the 'Payments' tab.
   
5. Select the failed record, click 'Re-send records' in the top right of this page.