If you receive an error message telling you that a payment has failed as it has already been paid in your accounting package follow the steps below:
First, go into Xero and find the invoice. Ensure that the payment exists correctly. If it does, follow these steps:
- Go to Commusoft.
- Go to your company settings and open the 'Accounting interface' section.
- You will see the accounting interface dashboard. Click 'View' in the failed section.
- Click on the 'Payments' tab.
- Select the failed record, click 'Mark as do not send' in the top right of this page
If the payment doesn't exist correctly in Xero:
- Go to Commusoft.
- Go to your company settings and open the 'Accounting interface' section.
- You will see the accounting interface dashboard. Click 'View' in the failed section.
- Click on the 'Payments' tab.
- Select the failed record, click 'Re-send records' in the top right of this page.