Why are diary events being cancelled?

There could be a number of different reasons that an event may have been cancelled from your diary without you manually carrying this out yourself.


When you have marked the estimate as accepted or rejected by the customer, any diary events in the future will be automatically cancelled.


All diary events related to jobs in the future get cancelled in the following instances:

  • You have raised a final invoice.
  • You have aborted the job.
  • You have marked the job as ' Free of charge'.

Commusoft does this because if the events do not get cancelled then the engineer may turn up to the property unnecessarily.