You can add an SMS message to be sent to the customer when the engineer is on their way to the property. This helps keep your customers alerted and in the loop so they can make sure they're in when the engineer arrives.
How to edit the job mobile engineer SMS message
First, go to your system settings.
Scroll down and select the 'Job mobile engineer SMS' setting.
You will see a box where you can enter your message. Click 'Open tagging' when you want to enter data such as job date, address etc. You can insert these tags into the message in the appropriate place(s). When you are happy with the message, click 'Save'.