Customer SMS templates are messages that can be sent to groups of customers at a time. For example, you can send them special offers.
How to add a customer SMS template
First, go to your system settings.
Scroll down to the 'Customer information' section and click 'Customer SMS templates'.
You will see a form on the left-hand side and a list of existing SMS templates on the right-hand side. You can add your new SMS template on the left and it will appear on the right when you click 'Add customer SMS template'.
You can use tags to personalise these messages by clicking 'Use tagging'.