The diary can have 3 different types of events. You can see the icons for these events below:

  Normal

  Estimate

  Job

   You may see a small green dot in the top left corner of a diary event. This means the job has been completed, but not invoiced

   You may see a small red dot in the top left corner of a diary event. This means the whole job has been aborted

     You may see a small purple dot in the top left corner of a diary event. This means the job has been invoiced

      You may see a small yellow dot in the top left corner of a diary event. This means the job has been marked as free of charge

Below is a list of the icons that appear on diary events at different stages of estimate/job events:

  Accepted - This means the engineer has said they will attend this event. Once this event is accepted you can no longer edit it.

 Rejected - This means the engineer has said they will not be attending this event. This may be because they are running late from another event for example.

 Travel - This means the engineer is on their way to the property.

 Aborted - This means the engineer cannot complete the event. This can be because the customer has changed their mind, or the estimate/job cannot be completed.

 Arrived - This means the engineer is at the property.

 No access - This means the engineer has arrived at the property, however they cannot get into the property to complete the event, i.e the customer is not home.

 Left - This means the engineer has left the property. The event is complete, however the estimate/job may need more work. 

 Cancelled - This means the event is cancelled. This can be because a customer is not ready for the job for example.

If you see an event on you iPhone or iPad with a red line on the left of it, as shown below. This is due to the word 'emergency' being used in the job description.