Cancelling an event in the diary

You can easily cancel an event if it is no longer needed. Please note, this will only cancel the diary event, not the job attached to it.

  • Once you have cancelled the diary event you can no longer move or edit this event.
  • The engineer will not be able to accept and travel to this event.
  • If an engineer has already travelled to an event you will not be able to cancel it.

Click here to find out the difference between cancelling an event and deleting it

  1. In order to cancel an event, go to your diary using the navigation bar.

  2. Find the diary event you wish to cancel, click on the event.

  3. This will open a page where you can see all the details of this diary event, with details, reminders, job sheets etc.

  4. Click 'Edit' in the top right-hand side. From the following page, click 'Cancel event' to remove this event from the diary. The job/estimate will still exist, but it will not be booked into the diary.

  5. You will need to type a reason for cancelling this diary event. Type it in the text box and click 'Cancel event'.

  6. Then you will see a small confirmation pop-up at the top of the page. Click 'Yes' if you want to cancel the diary event.