If you email/call support with a query, the staff may ask you to take a screenshot of the problem you are having.
How to take a screenshot on a Windows computer
- Go to the page you want to take a picture of.
- Find Print Screen/PrtScn on your keyboard (usually found along the top row)
- You may need to press and hold the Fn key at the same time (usually next to windows key on bottom row)
- Then you can open word/email/paint etc and paste your screenshot by right-clicking, then click paste or use the keyboard shortcut "Ctrl + V".