If you email/call support with a query, the staff may ask you to take a screenshot of the problem you are having
How to take a screen shot on a windows computer
- Go to the page you want to take a picture of
- Find Print Screen/PrtScn on your keyboard (usually along the top row)
- You may need to press and hold the Fn key at the same time (usually next to windows key on bottom row)
+ - Then you can open word/email/paint etc and paste your screen shot by right clicking, then click paste
