You can add an estimate no access message, this is what Commusoft will automatically send to your customers when an engineer can't access the property to complete an estimate.
In order to edit this message, go to your system settings. From the 'Mobile settings' section, click 'Estimate no access message'.
You will see a page with 2 choices. Click 'Automatically send' in order to set up this message. Navigate through the tabs on the left to send this message to the customer/work address and what type of message you want to send (email/SMS) You will see a box where you can enter your message. Click 'Open tagging' when you want to enter data such as the estimate date, the address etc. When you are happy with this message click 'close tagging' and 'Save'.