You can customise the list of on hold reasons in the drop down. This is useful if you want to extend the default list of reasons.
Watch a quick video showing you how to add an on hold reason
Or read how to add an on hold reason
- Click on the settings icon in the top right corner and click System settings
- In the list of jobs click On hold reason
- You will see a form on the left hand side and a list of existing on hold reasons on the right hand side. You can add your new on hold reason on the left and it will appear on the right when you click Add description