Free of charge reasons

Purpose: Marking jobs as Free of charge may be required at times depending on various scenarios. Having the applicable reasons at hand when required ensures accurately updated jobs and company records when this needs to be checked.


View Setting

➡️ Profile icon > Settings > Jobs > Free of charge reasons > View


The minimum role level required for accessing this setting is Financial Office Staff.


Add free of charge reason

➡️ Complete Reason field > Add free of charge reason

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Depending on the job type or whether it is associated with a contract, there could be various FOC reasons. Here are some potential examples:

  • Warranty Repair: Service provided free of charge due to warranty coverage.
  • Customer Satisfaction: Compensatory service offered to ensure customer satisfaction.
  • Contractual Obligation: Job performed as part of a contractual agreement at no cost.
  • Manufacturer Defect: Service rendered without charge to rectify a product defect.
  • Promotional Offer: Free service provided as part of a promotional campaign.
  • Goodwill Gesture: Complimentary service offered to maintain positive customer relations.

Edit free of charge reason

➡️ Click Edit > Amend Reason > Save free of charge reason

Delete free of charge reason

➡️ Delete > Type "Delete" > Delete