You can customise the on hold reasons. If someone has made a mistake or you would like to rename an on hold reason you can edit them.
Watch a quick video showing you how to edit an on hold reason
Or read how to edit an on hold reason
- Click on the settings icon in the top right corner and click System settings
- In the list of jobs click On hold reason
- You will see a form on the left hand side and a list of existing on hold reasons on the right hand side. Click Edit next to the on hold reason you wish to change
- You will see a page where you can edit the information. Use the form and change the details as required. Click Save description