Purpose: A service plan is a detailed document that outlines specific tasks and responsibilities associated with a particular service provided. Serving as a roadmap for work to be done, covering elements such as the scope of work, materials and equipment to be used, resolution timeline, cost and payment terms, warranties or guarantees, and any special terms or conditions.
Please note:
- Work addresses and Invoice addresses linked to the customer are shown under properties
- Active service plans are displayed in the side panel on the customer dashboard
View service plans
Navigate to property dashboard > Quick links > Service plan
Add
Add new service plan > Select service plan from drop down > Set expiry date > Tick property(s) > Save
Edit
Actions > Edit > Change expiry date if required > Tick/untick properties as required > Save
Delete
Actions > Delete > Type ‘Delete’ > Delete
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