Purpose: Personalize the contact details you want to be displayed on the customer contact pop-up for support. Additionally, set the access roles that get notified when a customer leaves a review.
Aftersales feedback is an excellent source for keeping your customers loyal and staying proactive. Follow up with your customers after completing a job to get instant customer feedback, monitor engineer performance and customer satisfaction.
Related guides
After sales care email and SMS template
After sales care defaults
Please note
- Select ‘Don’t show email/phone’ options to disable Communication pop up
How to configure settings
Go to Profile icon > Settings > Self-service > After sales care portal settings > View
- Communications - Company information displayed in the customer contact pop up within the portal
‘Email address’ - Select from drop-down > Save
a. ‘Don’t show email’ - No email address is shown
b. ‘Show company email’ - Display email address from Company details
c. ‘Enter email’ - Display any other email address, manually typed in the field ‘New email’ now
visible.
‘Phone number’ - Select from drop-down > Save
a. ‘Don’t show phone’ - No phone number is shown
b. ‘Show company phone’ - Display phone number from Company details
c. ‘Enter phone’ - Display any other phone number, manually typed in the field ‘New phone’ now
visible.
‘Contact support description’ - Enter desired text > Save
‘Contact support title’ - Enter desired text > Save
‘Contact support available timing’ - Enter support hours > Save
- Notifications
‘Send notification to’ - Add required roles > Save