Sage 200 Cloud: How do I resend a record?

Important notes:

• When a record fails to send to your accounting package, you will need to resend it from the failed section on the accounting interface dashboard.
• Read and resolve the error messages before re-sending unless you have been advised otherwise by Support.
• If you are unsure on the failed reason please contact us at support@commusoft.com for assistance.

Review the Failed reason

1. Profile icon > Integrations > Accounting packages > View dashboard > Failed > View > Click on the relevant tab 

2. Click + > View > Review the failed reason > Action the failed reason

Resend one record

1. Profile icon > Integrations > Accounting packages > View dashboard > Click 'View' in the failed section.
2. Click on the tab corresponding to the type of record that has failed.
3. Click + next to the failed record > Re-send record 

Resending multiple records

1. Profile icon > Integrations > Accounting packages > View dashboard > Click 'View' in the failed section.
2. Click on the tab corresponding to the type of record that has failed.
3. Use the check box on the left to select required records > 'Mark as do not send' in the top right.