Purpose: Some fields in Sage50 are subject to character limitations set by Sage. Exceeding these limits can lead to records failing. To mitigate this, we've implemented truncation on certain fields. This means that data will be trimmed when displayed in your accounting package. You'll notice three periods in Sage50 where this has been implemented.
Private Customer
| Commusoft Field | Character Limit | Truncated |
| Customer Name | 30 | YES |
| Customer Surname | 30 | YES |
| Landline | 30 | NO |
| 255 | NO | |
| Address Line 1 | 60 | NO |
| Town | NO LIMIT | N/A |
| County | NO LIMIT | N/A |
| Postcode | 30 | NO |
| Credit days | NOT SUPPORTED | N/A |
Company
| Commusoft Field | Character Limit | Truncated |
| Company | 60 | YES |
| Landline | 30 | NO |
| 255 | NO | |
| Address Line 1 | 60 | NO |
| Town | NO LIMIT | N/A |
| County | NO LIMIT | N/A |
| Postcode | 30 | NO |
| Credit days | NOT SUPPORTED | N/A |
Suppliers
| Commusoft Field | Character Limit | Truncated |
| Supplier name | 30 | YES |
| Landline | 30 | NO |
| Address Line 1 | 60 | NO |
| Town | NO LIMIT | N/A |
| County | NO LIMIT | N/A |
| Postcode | 30 | NO |
| Terms | NOT SUPPORTED | N/A |
Customer/Supplier Invoice
| Commusoft Field | Character Limit | Truncated |
| Description | 60 | YES |
| More details | NOT SUPPORTED | N/A |
| Invoice number | 30 | NO |
| Invoice date | NO LIMIT | N/A |
| Nominal codes | NO LIMIT | N/A |
| Items description | 60 | YES |
| Part description | 60 | YES |
Payments/Credit notes
| Commusoft Field | Character Limit | Truncated |
| Reference | 30 | NO |
| Payment description | NOT SUPPORTED | N/A |
| Credit note number | NO LIMIT | N/A |
| Method | NO LIMIT | N/A |
| Nominal codes | NO LIMIT | N/A |
| Items description | 60 | YES |
| Part description | 60 | YES |
What do I do if my records fail?
- Any records that exceed the above limits with Truncation = NO, will fail to send to Sage 50.
You have two options:
Reduce the Characters to within the limit
➡️ Profile icon > Integrations > Accounting Packages > View Dashboard > Failed Log > Click + > Audit history > Edit the record, reducing the Characters to within the limits > Save > Resend the record.
Mark the record as do not send
➡️ Profile icon > Integrations > Accounting Packages > View Dashboard > Failed Log > Click + > Do not Send > Add to your package manually
Examples of the error messages:
'Sage Line 50/Instant does not allow Reference to be more than 30chars long'
'Sage Line 50/Instant does not allow \'Landline\' to be more then 30 chars long'
'Sage Line 50/Instant does not allow Email to be more than 255chars long'