Sage 50cloud Accounts - Character Length

Due to a recent update from Sage there are now some restrictions to the character length of certain fields when sending Customer/Supplier Invoices, Credit Notes or Payments to Sage 50.

The Character Restrictions apply as below.

Screenshot_2021-05-27_at_15.38.25_copy.png

                    

Any records that exceed the above limits will fail to send to Sage 50.

Follow the below to rectify.

  1. Go to Company Settings > Accounting Interface > Failed Log > Click +

  2. Edit the record as per the error message by reducing the Characters to within the restrictions.

  3. Once you have edited the appropriate description field you need to resend the record. 

Examples of the error messages:

'Sage Line 50/Instant does not allow Line Item Description to be more than 60chars long'

'Sage Line 50/Instant does not allow \'Main Description\' to be more then 60 chars long'

'Sage Line 50/Instant does not allow Payment reference to be more than 30chars long'