Now that you have upgraded from the 'Basic' plan to the 'Customer Journey' plan, you will notice a number of changes to the functionality of the system. Below is a list of the additional features you will now be able to benefit from as well as some guides on how to best utilise these features.
Recall Jobs - You now have the ability to raise and track recall jobs. When a situation requires an engineer to return to a job to rectify a mistake, you can now keep track of what jobs went wrong and why - Read more on our website here.
Online booking form – The online booking form is a straightforward tool that makes a huge improvement to your customer journey, enabling your new and existing customers to request an appointment online, at any time of the day
On the customer journey package, any appointments booked online can also be automatically scheduled based on the customer’s selection - Read more on our website here.
Service contracts - Service contracts are easy to lose track of if they aren't managed alongside your work and customer data. Commusoft offers tools to manage each part of your service or maintenance contracts, including billable rates, pricing items, PPM schedules, and annual renewals. Staying on top of your contractual obligations is key to maintaining long-lasting relationships with customers - Read more on our website here.
Real-time vehicle tracking - Real-time vehicle tracking enables true oversight of your vehicles. You can see where everyone is in real-time and get access to crucial information like whether an engineer is on the move and how they are driving. We go further than simple GPS systems, with vehicle tracking software that links engineer tracking data with your diary and job information. Your customers can even track your engineer’s arrival to truly enhance your customer’s journey - Read more on our website here.
Customisable certificates and forms – Commusoft already has a ton of existing certificates and forms to help in your daily tasks, but now you have the ability to create your own custom forms and certificates, taking full control of the layout and content displayed - Read more on our blog here.
Engineer profile portal – Our engineer profile portal shows your customers who's on the way to complete work at their property, helping you reduce no-access scenarios and build customer trust. As integrated tracking systems become more and more expected by consumers, you have an opportunity to delight your customers with efficient tools - Read more on our website here.
After sales care portal - The after-sales care portal provides an automated way of gathering feedback for completed jobs. By asking customers for feedback, you can gauge customer satisfaction and find out where you can make improvements to perfect your customer’s journey, ultimately helping you generate more referrals and return business - Read more on our website here.
Parts management - Keeping your parts organised allows you to work at maximum efficiency and project a professional image to your customers. Commusoft helps you to stay on top of every part used in your business and allows you to easily integrate them into your estimates, purchase orders, job costings, and more - Read more on our website here.
Suppliers and Purchase Orders - Get a complete overview of your suppliers - including contact details, purchase orders, and the amount of money you owe them. Using our supplier management system means everything is in one place; you'll never waste time tracking down paper documents and supplier information again - Read more on our website here.
Supplier invoice import - Forget painstakingly inputting supplier invoice data into your field service software. Simply drag and drop the file into the browser and Commusoft does the rest, helping you save time and avoid potential human errors. With the automated supplier invoice import feature, your business can drive efficiency, reduce admin, and improve productivity.
Stock Control – Our multi-location stock system is designed to track and manage stock across your business. Companies looking to take their existing stock management to the next level can enhance their stockroom workflow, reduce stockpiling, streamline returns, and improve the customer experience.
Service Level Agreements - Nobody likes it when service level agreements are not met—customers are left frustrated and businesses may be required to pay hefty penalties. Rigorous tracking of SLAs can result in higher attainment rates and more loyal customers. Commusoft provides oversight of your SLAs with clear monitoring tools to ensure that your staff doesn't let them breach.
Job costing -Job costing with Commusoft enables you to track labour costs, travel time, and parts used for a job. With accurate costings per job, you can view profit and expense reports to best identify how you can grow your revenue even further - Read more on our website here.
Configurable asset structures - Having the right information to hand is critical for effective asset management. With a single click, you can view all the assets at a property and the location of other items, such as the carbon monoxide alarm. This not only speeds up your response but avoids wasting time in the field or long phone calls when booking in a job - Read more on our website here.
Estimate portal - Tired of following up on your estimates and chasing deposits? With Commusoft's estimates portal, your customers review and accept an estimate online with a few easy clicks, straight from their email. If there's an initial deposit due, you can even take the payment right then and there. Advanced invoicing and payment tracking.
Invoice portal – With customer journey being as important as it is today, the online invoice portal reduces non-payments by giving customers convenient ways to pay bills. With just a few clicks, a customer can pay their invoice via credit or debit card from anywhere - Read more on our website here.
Consolidated invoicing - When completing many jobs for one customer, it seems unnecessary to send multiple separate invoices. This is likely unappreciated by your customers and could result in an invoice or payment getting missed. Consolidated invoices solve this problem by allowing you to combine many invoices into one. Each individual invoice, job, and price is listed and totalled, so the full amount can be paid off in one go. This is ideal when working with property maintenance companies and estate agents as you can invoice multiple jobs across their properties at once.
Onsite payments – Using our integration with SumUp, you can take a card payment while out in the field, completely removing the headache of chasing for late or non-payments
More advanced scheduling - Our customisable shift patterns display directly on the diary, allowing office staff to instantly see when engineers are available, unavailable, or in an overtime shift so you can easily send the right person for the job. Additionally, our intelligent scheduling software improves efficiency by automating the complex process of routing and scheduling jobs. With powerful route optimisation, you can maximise your engineer utilisation, decrease driving time and fuel costs, and reduce the admin burden.
Your new package also offers more flexibility by providing integrations with a wider range of services, including:
In addition to all of these features, you will also get 30Gb of data online storage per license as well as phone support from our helpdesk.
If you do not have any of the features listed below available after upgrading, please get in touch with support on 02030266266 in order to rectify this.