Connecting your SLAs to your contracts

You can achieve this during the setup stage of your SLA creation (accessed through your system settings, read more on the general setup here).

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  • When you're setting up a contract, you can easily choose the SLA you would like to attach to it from the 'Basic details' section from the dropdown menu.
  • Ensure you have any SLAs that you may need already saved before setting up the contract itself.