SendGrid Email Status'

In those instances where your email is sent using Commusoft's mail provider SendGrid (e.g. haven't set up SMTP or because email has failed), you will be able to see the email's current status against the record in the notes and communications tab. 

Please note

  • Opened and Clicked statuses are not always 100% accurate.
  • Our email provider uses a method to try and tell if an email has been opened or clicked, however, this can be blocked by certain mail providers so its accuracy cannot be guaranteed.
  • When an email has multiple recipients, only the first email/ recipient in the list will be tracked. Please bear this in mind when sending to multiple customers at once.
  • Status tags are only available for emails sent via Commusoft's email provider SendGrid.
  • These tags will not show for emails sent through your own mail provider via SMTP.

There are six status' as detailed below:

  • Sent - Your email has successfully been sent by our mail provider.
  • Delivered - Your email has been received by the customer.
  • Open - Your email has been opened.
  • Clicked - The content within your email has been clicked.
  • Spam report - Your email has been marked as spam.
  • Bounced - Your email has been rejected or has otherwise failed to deliver to the recipient's mailbox.


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