Restarting the Sage Interface

Error Message:

"It looks like we've not heard from your PC/Server in the last 24 hours. Your computer/service keeps in contact with us regularly to receive new information which then goes into Sage. As we've not heard from your PC/server in the last 24 hours nothing will have transferred. Please make sure your PC/server is on, connected to the internet and has the Sage interface installed."

This is usually because the service that runs our application has stopped or needs restarting."

Steps to Resolve the Issue:

  1. Identify the Error:

  2. Open Services on the Sage PC:

    • On your keyboard, press Windows Key + R to open the Run dialog box.
    • Type services.msc and press Enter or click OK.
    • This will open the Services window, displaying all the services running on your computer.
  3. Locate Sage Interface Service:

    • In the Services window, scroll down the list until you find "Sage Interface Service".
    • Select it with a single click.
  4. Check and Manage the Service Status:

    • If the Status Column is Empty:

      • Click "Start" on the left panel.
      • The status column should now show "Running".
    • If the Status Column Shows "Running":

      • Click "Stop" on the left panel.
      • Wait for about 5 seconds until the status column shows empty.
      • Click "Start" on the left panel.
      • The status column should now show "Running".
  5. Wait and Verify:

    • Wait for approximately 15 minutes to allow the service to fully restart and synchronise.
    • Open the integration dashboard within Commusoft and check if the error message has been resolved.
  6. Refresh the Page:

    • If the error is still visible after 15 minutes, refresh the page.
  7. Trigger the Process:

    • If the error is no longer present, click "Send now" in the integration dashboard to reinitiate the data transfer process.
  8. Further Assistance:

    • If the error persists despite following these steps, contact the support team for additional help:
      • Email:
      • Phone: 02030 266 266 Option 2