Skills are the various qualifications and specialities your engineers may have. This can help you categorise the kinds of jobs best suited to them and make assigning jobs easier. To create skills that you can assign to your engineers, use the 'Skills' option under 'Users' in your system settings.
From here, you can create a list of skills that you can then apply using the 'Skills' dropdown in your engineers' profiles.
When you're setting up a job, you can also attach any skills that would be necessary to complete it:
If the engineer you have assigned the job to does not have the required skills to complete it, the system will inform you and you can select someone else (or adjust their profile if need be).
With regards to setting up skills for your users, please be aware you will need to be on our 'Go paperless' plan or above to access this feature.