If you receive an error message telling you that a payment has failed, it may be because the invoice has been deleted in QuickBooks.
Please check that the invoice is definitely not in QuickBooks.
- Go to Commusoft, open your company settings and click into the Accounting interface' section.
- You will see the accounting interface dashboard. Click 'View' in the failed section.
- Click on the 'Invoices' tab.
- Select the failed record, click 'Re-send records' in the top right of this page.
- You will need to manually adjust Quickbooks accordingly.