How do I resend a record?

Sometimes, when a record (customer, supplier, invoice, payment, credit note, etc.) fails to send to your accounting package, you will need to resend it from the failed accounting imports log.

  1. Go to Commusoft, open your company settings and go to the 'Accounting interface' section.

  2. You will see the accounting interface dashboard. Click 'View' in the failed section.

  3. Click on the tab corresponding to the record/s you want to resend.

  4. Select the failed record/s, click 'Re-send records' in the top right of this page.