Sage Business Cloud Accounting: How do I resend a record?

Important notes:

  • When a record fails to send to your accounting package, you will need to resend it from the failed section on the accounting interface dashboard.
  • Read and resolve the error messages before re-sending unless you have been advised otherwise.
  • If at any point you are unsure please contact support on 02030 266 266 selecting option 2. 

How do I re-send a record?

Follow the steps below or click here to watch a video.

1. Commusoft >Company settings > Accounting interface


2. Accounting interface dashboard > Failed > View


3. Click on the relevant tab 


4. Click + > View > Review the Failed reason > Resolve (skip this step if not required)


5. Tick the required records to highlight > Re-send records