If you have been told that you cannot pay more than the amount due it could be for one of two reasons:
- The payment has been entered manually. Check if the payment has been added manually. If so, and the record is correct, you can ignore the error message.
- You have entered a payment of more than the invoice amount in Commusoft. To rectify this, open the relevant job.
- Click on the payment method and you will be able to edit this payment to a valid number. Click 'Save'.
You will then need to resend these failed records. Click here to see how to do this.