If you mark a record as 'do not send' this means any record related to this will fail because Commusoft can't link it to the correct place.
To rectify any failed record/s you can mark the 'do not send' record as 'send' follow these steps:
- Open Commusoft and go to your company settings.
- Open the 'Accounting interface' section.
- You will see the accounting interface dashboard. Click the 'Records marked as do not send' tab.
- Find the record/s, select, then click 'Send records to accounting package'.
Or you can mark the failed records as 'do not send' and manually enter them into the accounting package:
- Open Commusoft and go to your company settings.
- Open the 'Accounting interface' section.
- You will see the accounting interface dashboard. Click 'View' in the failed section.
- Click on the tab relating to the failed record.
- Select the failed record, click 'Mark as do not send' in the top right of this page.