Purpose: Having the ability to notify your customer when your engineer is on the way is pertinent to maintaining good relationships and ensuring that work is completed in a timely manner. This setting allows you to use tagging to send them an SMS message
Please note: SMS texts only allow for 160 characters. Going over 160 characters will incur an additional usage of credits.
Tagging is available for use as well, and we highly recommend using tagging throughout the modules to create communications that will help your customers and you in reduction of overhead and wasted time spent communicating back and forth. To understand how tags work, and which tags do which, please refer to this article: https://kb.commusoft.co.uk/hc/en-gb/articles/4406171191185
Throughout the system, there are modules that may be used to create communications. Most modules have tagging available, and you will see the option to add tags when you see this button.
- Go to system settings > Estimate mobile engineer SMS.
- Add the message you would like to send to your customer in the body, you can use tagging throughout. Please keep in mind character limits for SMS’.