You can add an SMS message to be sent to the customer when the engineer is on their way to the property.
- In order to configure this message, first, go to your system settings. From the 'mobile settings' section, click 'Estimate travel SMS'.
- On the following page, you will see a box where you can enter your message. Click 'Open tagging' when you want to enter data such as estimate date, address etc. When you are happy with this message click 'Save'.
- Click into 'Use tagging' in order to use any one of the available auto-fill tags. These tags, such as 'Customer name', will automatically be populated with the relevant message when the SMS is sent to your customers.