This setting was previously called: Customer job confirmation messages.
Purpose: Allowing your customer to know when their jobs have been booked is a great tool to keep in communication with your customer, letting them know when and what work to expect upon your arrival.
Tagging is available for use as well, and we highly recommend using tagging throughout the modules to create communications that will help your customers and you in reduction of overhead and wasted time spent communicating back and forth. To understand how tags work, and which tags do which, please refer to this article: https://kb.commusoft.co.uk/hc/en-gb/articles/4406171191185
Text Formatting: This module allows you to format your text, including sizing of fonts, types of fonts, indentations, alignments, bullets, and numbering.
Please note:
- SMS texts only allow for 160 characters. Going over 160 characters will incur an additional usage of credits.
- Go to the profile button > settings > use search functionality or navigate via the left-handed 'Categories' area > Customer job confirmation template.
- This setting has 3 options for communication, Email, SMS, or Letter. If you use our print and post service, the letter will be sent automatically, otherwise, you can print and send it, or send it as an attachment with the email communication. You may use tagging throughout in both the Email subject & body, and the SMS module.
