Purpose: Personalise the business contact details displayed on the customer contact pop-up for help and support. Additionally, set the user roles that get notified when a work address books an appointment.
Providing work addresses with online access to book appointments for jobs that have been requested by the customer i.e. agents/landlords. Additionally using the scheduling rules, you can ensure that service jobs for these properties are booked before the due date and stay compliant.
Related guides
Work address job access template
Work address estimate access template
Scheduling rules
Please note:
- Available on Customer Journey plan and above
- Select ‘Don’t show email/phone’ options to disable Communication pop up
How to configure settings
Go to Profile icon > Settings > Self-service > Job booking portal settings > View
- Communications - Company information displayed in the customer contact pop up within the portal
‘Email address’ - Select from drop-down > Save
a. ‘Don’t show email’ - No email address is shown
b. ‘Show company email’ - Display email address from Company details
c. ‘Enter email’ - Display any other email address, manually typed in the field ‘New email’ now
visible.
‘Phone number’ - Select from drop-down > Save
a. ‘Don’t show phone’ - No phone number is shown
b. ‘Show company phone’ - Display phone number from Company details
c. ‘Enter phone’ - Display any other phone number, manually typed in the field ‘New phone’ now
visible.
‘Contact support description’ - Enter desired text > Save
‘Contact support title’ - Enter desired text > Save
‘Contact support available timing’ - Enter support hours > Save
- Notifications
‘Send notification to’ - Add required roles > Save
Dependent settings
There are a number of prerequisite settings that need to be configured within Commusoft first to ensure the appointment goes to an available user with the correct skillset.
- Skills - Ensure they are set up and assigned to a user if required.
- Shifts - Once set up you need to assign to the users.
- Service Windows