The diary is where all user events, engineer estimates and jobs are organised and viewed.
Anyone who views the diary will be able to see where an engineer is, when he/she should complete a task, and what tasks they have to do at what time.
You can easily view engineer feedback. You can do this through the diary, or through the job screen.
How to view engineer feedback:
First, go to your diary.
Find the diary event you wish to view the feedback for. Click into the diary event.
This will open a side panel where you will see details of the event. Click the 'Feedback' tab in the top right. This will show you the arrive on site questions (if applicable) and the leave questions (job sheet). You will also see timestamps for the accept, travel, arrive, and leave times and their locations.
You can also view the feedback through the job screen. Please search for the job and select it from the search results.
You will then see the job details screen. In the diary, events section click 'View' on the event you'd like to view the feedback for.
You will then see the side panel open with details of the diary event. Click the 'Feedback' tab in the top right. This will show you the arrive on site questions (if applicable) and the leave questions (job sheet). You will also see timestamps for the accept, travel, arrive, and leave times and their locations.
